All warranty periods indicated are from Goods.ae, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may very depending on product and manufacturer and may be longer than the warranty period covered byGoods.ae. Please refer to the manufacturer's website or product manuals/packaging for more information.
Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does Goods.ae warrant any product for fitness of use or for representations made by the manufacturer.
To receive warranty service on your product, you must contact Goods.ae by phone or email to address the problem. Our technical support team will be registering your complain and providing you a RMA number which will be used for further services.
After receiving an RMA number, you will be required to ship the defective item back to Goods.ae with the RMA number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. Goods.ae recommends that appropriate measures are taken to safeguard the product from damage during shipping, as Goods.ae does not warrant a physically damagedGoods.aedoes not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.
Goods.ae will not cover any shipping charges for any products.
If customer uses for picking up and dropping our service for RMA items, he will be charged AED 50/- (Fifty Dirham) for our pickup and drop services.
If the product is determined to be defective and it is covered by our warranty policy, you will be informed and when it will be ready will be shipped out as soon as possible or you have
to come to our store to pick up when it will be ready for pick up and you will be informer by e-mail or phone.
For any defective products you will have to wait an estimated 2~6 weeks until Goods.ae gets a replacement or repaired item back from the manufacturer or supplier.
Goods.ae can help facilitate warranty service between you and the manufacturer for retail items, but will not cover any expenses incurred for warranty service. For any products that have a warranty, Goods.ae will not cover shipping charges.
If the product sent to us is not defective, you will be charged for shipping charges.
Goods.ae is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.
Customer Satisfaction (Standard Return Policy)
Mention! The products that are belongs to hygienics , health, sensitive skin, cosmetics and the stuff which are attachable with body are not refundable, have not return policy on the way of incorrect using! By instruction of medical and healthcare administration all acts should be followed in frame of world standarts!
No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or superlow price.
No return or refund policy for the products which have been bought by discount or promotional costs!
The following conditions are not acceptable for return, warranty and replacement.
Any physical damage
Tablets that are missing the manufacturer label containing model number and part number
Tablets that are missing the manufacturer warranty label
Tablets that were missing parts, box, headset or any other accessories from the original box
Returned without original invoice
Tablets which not satisfying manufacturer warranty policy
Tablets which is not satisfying Customer Satisfaction policy